For assisted living and memory care communities in Southern California
Every family inquiry gets a reply in under 60 seconds.
Tourwell answers your website inquiries and missed calls by text and email, day and night. We follow up until the family books a tour or says no. Your sales team gets the booked tours and a weekly report.
Start with a 30-day pilot at one community. No long contract.
Hi, this is Linda. We're looking at assisted living for my mother. Can we come see the community this week?
Hi Linda, thank you for reaching out. We would be glad to show you around. Would Thursday at 10:00 AM or Saturday at 1:00 PM work for a tour?
Slow replies cost you tours.
53% of website inquiries got no reply within 2 hours.
Mystery shops of more than 250 senior living communities, Bild & Co., 2023 (reported by Senior Housing News).
$6,200 a month is the median assisted living rate.
CareScout 2025 Cost of Care Survey.
A family that waits for an answer can contact the next community on its list. One extra move-in can pay for a full year of Tourwell.
How Tourwell works
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We connect to your inquiry form and phone line.
Setup takes about one week. Your website, CRM, and phone number stay the same.
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Every inquiry gets a reply in under 60 seconds.
Replies go out by text and email, in your community's name. They answer common questions and offer tour times.
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Your team gets booked tours, with the full history.
Your sales director gets a notice for each booked tour and each family that asks for a call.
Each week, you get one report with your numbers.
- Inquiries, by source
- Median time to first reply
- Tours booked and tours completed
- Families still in follow-up
- Move-ins, from your records
Start with a 30-day pilot at one community.
Before we start, we measure your current response time and inquiry-to-tour rate. Then we run Tourwell at one community for 30 days. At the end, we compare the numbers with you. You decide whether to continue.
$1,500 for the 30-day pilot.
After the pilot, $2,500 per community per month. Cancel with 30 days' notice.
- Setup and connection to your inquiry form and phone line
- Reply and follow-up messages, written and approved with your team
- Tour booking into your team's calendar
- Weekly report
- Fixes to your website inquiry form, if it loses inquiries
Built by West Vegh, a product manager who improves sign-up flows.
I have worked in product and growth at fintech companies for more than 10 years, including Acorns, MX, Dave, and Altruist.
At Acorns, I led a redesign of web registration. Registration conversion went up 30%, and first investments doubled.
I now use the same method for senior living. I measure each step from inquiry to move-in, then fix the slowest step first.
I live in Orange County. I can meet you at your community.
FAQ
Does a person or software send the replies?
Software sends the first reply and the follow-ups. It uses messages that we write and approve with your team. When a family asks a question the messages do not cover, or asks for a call, we send it to your sales team at once.
Do you collect health information?
No. Our messages do not ask about diagnoses, medications, or care needs. Your team discusses care with the family directly. If a family includes health details in a message, we forward it to your team and do not use it in replies.
Do we need to change our CRM?
No. We send each inquiry and booked tour to your team by email and text. If your CRM accepts imports, we add the inquiry there too.
Does this replace our sales team?
No. Your team gives tours and talks with families. Tourwell makes sure every family hears back fast and gets to a tour.
We get leads from referral services. Can you reply to those too?
Yes. If the referral reaches you by email, we can reply to the family as soon as it arrives.
What happens after the pilot?
We show you the before and after numbers. If you continue, the monthly price applies per community. You can cancel with 30 days' notice.
Find out how fast your community replies today.
Book a 20-minute call. We will show you your response-time results and what a pilot would measure.
Get a free response-time check
We send one inquiry to your community's website, then record how long the first reply takes. You get the results in one page within 3 business days.
Thank you. We will email your results within 3 business days.